KEY INFORMATION ABOUT BOOKING SESSIONS 

About Us

Sunbeam Education is a trading name of AP Tutoring Ltd, a private limited company registered in England and Wales with company number 14617626 and registered office address at Brook Cottage, Filkins, Lechlade, England, GL7 3JQ. Sunbeam Education acts as an online platform, connecting guardians of children with tutors. To learn more about our tutors, see the Tutors page here https://sunbeameducation.com/tutors/. To learn more about our service, see our Terms of Service here https://sunbeameducation.com/terms-of-service.

You can contact us by email at info@sunbeameducation.com, by phone on +44 7557 308376, using our contact form at https://sunbeameducation.com/contact/, or by post to AP Tutoring Limited, Brook Cottage, Filkins, Lechlade, GL7 3JQ.

We are an online platform, not tutors.

Our service is connecting you with tutors via our Sunbeam Education platform. We are separate people from the tutors, delivering a separate service. Tutors pay us a commission for the bookings that you make with the relevant tutor.

A separate contract applies between you and tutors when you book sessions, namely the Tutoring Services Contract Terms https://sunbeameducation.com/tutoring-services-contract-terms.

We refer to tutors and coaches, and tutoring sessions and coaching sessions, interchangeably.

Non-Circumvention

You must not do anything, directly or indirectly, that may lead to Sunbeam Education not being paid its fees by the tutor.

Tutors are responsible for their sessions

Because we are not the person or entity delivering the tutoring sessions to you, the tutor, not us, is responsible for the tutoring sessions they deliver to you. We are responsible for our own services: our platform, taking payments and making refunds, the checks we carry out on tutors, and our EHCP audits and consulting calls. This doesn’t affect your legal rights.

There are three main ways to receive the tutoring services

Tutors deliver tutoring or coaching sessions to enable the educational development of children. Tutors offer these services in three main ways:

One-Off Sessions: This is when you book a single session, or a double session (two sessions back to back), on one date.

Subscriptions (also called Weekly Subscriptions): This is when you book sessions that repeat every week or every 2 weeks (fortnightly), on the days and at the times you choose. When you book, you choose whether your Subscription ends on a set date, ends after a set number of sessions, or carries on until you cancel it. We book your sessions in the tutor’s calendar automatically, on a rolling basis, up to about 14 weeks (98 days) ahead, and keep booking new sessions as time passes until your Subscription ends or you cancel it. There is no minimum term and no renewal date: a Subscription with no end date simply carries on until you cancel it. If your Subscription has no end date, or includes at least 5 sessions, you get a 10% discount on the session price. Each session is charged separately (see When we charge you), and you can cancel any session free of charge more than 24 hours before the session starts.

Illustration of a Subscription:

• You book a session to take place on the 10^th of May, and every week after that on the same day at the same time, with no end date.
• When you book, we book that session for every week from the 10^th of May up to about 14 weeks (98 days) from the day you book.
• As each week passes, we automatically book one more week, so your sessions are always booked about 14 weeks ahead. We don’t email you each time a session is added; you can see all your booked sessions in your online account.
• We hold the session fee on your card up to 3 days before each session and take the payment about 23 hours before it starts.
• If you had chosen an end date (for example, the 2^nd of August) or a number of sessions (for example, 10), no sessions would be booked after that.
• You can cancel at any time via your online account. Every session that hasn’t been charged yet is cancelled and you aren’t charged for it.

Courses: You book a set of between 5 and 15 sessions in one go, on the dates and at the times you choose, at a 10% discount on the session price. Each session is paid for separately (see When we charge you) and can be cancelled or rescheduled on the same terms as other sessions (see Cancelling or rescheduling a session below).

We also offer a free 20-minute introductory session so you can meet a tutor before you book, with no obligation. You can book one free introductory session with each tutor.

How long sessions last

Each paid session (One-Off, Subscription or Course) lasts 50 minutes. A double One-Off session is two sessions back to back and lasts 100 minutes. The free introductory session lasts 20 minutes.

Tutor services are delivered either online or at your residence

On our booking page, you will be able to decide whether you want the session to be delivered online (via a Google Meet link that we create and send you with your booking confirmation), or at your residence. The free introductory session is always online. Tutoring sessions are subject to availability. In-person sessions at your residence are only available in the United Kingdom, and only if there are nearby tutors willing to travel to your residence. This will be made clear on our booking page once you input your address. In-person sessions include a travel fee (see Frequency and amounts of payments).

For online sessions, you are responsible for:

• Ensuring you have suitable internet access; and
• Having a computer with a microphone and, if wanted, a camera.

For in-person sessions, you are responsible for:

• The well-being and duty of care of your child;
• Ensuring there is a suitable place to deliver the tutoring session;
• Being present throughout the tutoring session; and
• Enabling the tutor to access your residence to deliver the session.

How long your contract lasts

Sessions must be booked to start more than 24 hours after you book. One-Off Sessions and Course sessions can be booked up to 90 days in advance. Subscription sessions are booked automatically up to about 14 weeks (98 days) ahead and carry on until the end date or number of sessions you chose, or until you cancel. There is no minimum term. Any session can be cancelled free of charge more than 24 hours before it starts.

How and when to cancel, and consequences of not cancelling

You can cancel your contract at any time via your online account with us, accessible via https://app.sunbeameducation.com/. During your 14-day cancellation period, you can also tell us in any other clear way (see You have a legal right to change your mind).

Cancelling or rescheduling a session

Tutoring sessions must be cancelled or rescheduled more than 24 hours before the session starts. The following terms apply:

• if you cancel or reschedule more than 24 hours before the session starts: the session may be cancelled without charge (and anything you’ve paid for it is refunded in full) or rescheduled to another available time without penalty; and
• if you cancel 24 hours or less before the session starts, or you don’t attend or are more than 10 minutes late: the full session fee is charged and isn’t refunded.

Paid sessions are only charged about 23 hours before they start, so cancelling more than 24 hours before a session never costs you anything.

This does not affect your legal right to change your mind (see You have a legal right to change your mind). You also get a full refund for a session if:

• the tutor cancels it, or we cancel it on the tutor’s behalf (we’ll email you, and you won’t be charged for it or, if you’ve already paid, we’ll refund you);
• the tutor moves it to a new time that doesn’t suit you, and you ask us to cancel it; or
• the tutor is at least 15 minutes late or doesn’t turn up.

In the last two cases, tell us using our contact form at https://sunbeameducation.com/contact/ or by email at info@sunbeameducation.com, and we’ll refund you in full, on the tutor’s behalf, within 14 days.

Cancelling a Subscription or Course

You may cancel your Subscription at any time via your online account, using “Cancel subscription” on the Subscription’s page. Cancellation takes effect straight away: every session that hasn’t been charged yet is cancelled and you won’t be charged for it. Sessions are charged about 23 hours before they start, so a session that has already been charged isn’t cancelled by “Cancel subscription”: it still goes ahead and, unless you are within your 14-day cancellation period, isn’t refundable. If you are within your 14-day cancellation period, you can cancel that session separately in your online account, or tell us, and we’ll refund it in full.

To cancel a Course, or the rest of a Subscription from a particular session onwards, open that session in your online account, choose to cancel it and select “This and following sessions”. That session and every later one in the Course or Subscription is cancelled. You won’t pay for any of them that start more than 24 hours later. If the session you choose starts 24 hours or less later, it is cancelled too, but its full session fee is charged and isn’t refunded, unless you are within your 14-day cancellation period.

If you cancel a whole Subscription or Course during your 14-day cancellation period (by choosing “This and following sessions” on its next session, or by telling us), every session in it that hasn’t been delivered yet is cancelled and refunded in full, including a session that has already been charged (see You have a legal right to change your mind).

Frequency and amounts of payments

Each session is paid for separately, whether it is a One-Off Session or part of a Subscription or Course: we hold the session fee on your card up to 3 days before the session and take the payment about 23 hours before it starts (see When we charge you). The price of a session depends on the tutor’s level and is shown when you book. In-person sessions also include a £15 travel fee. Courses, and Subscriptions that have no end date or include at least 5 sessions, get a 10% discount on the session price (not on the travel fee). A double session costs twice the price of a single session, plus one travel fee if it is in person. To learn about the prices for each of our sessions, see our pricing page here https://sunbeameducation.com/prices.

Minimum total amount payable

Sessions can only be booked to start more than 24 hours after you book, and every session can be cancelled free of charge more than 24 hours before it starts. So when you book, there is no minimum amount that you are contractually bound to pay. Once a session is 24 hours or less away, its full price is payable, unless you are within your 14-day cancellation period.

Emails we send you

We email you:

1. when your booking is confirmed (see Where to find information about us and our services);
2. when you add sessions to a Subscription or Course yourself, confirming the new sessions;
3. about 24 hours before each session, to remind you of it;
4. when a session is cancelled or rescheduled, or a Subscription or Course is cancelled, whether by you, the tutor or us;
5. if we can’t take payment for a session (see When we charge you); and
6. if a session booked automatically clashes with the tutor’s availability or with another session you’ve booked (see Sometimes we reject bookings).

We don’t email you each time sessions are added automatically to your Subscription, and there are no renewal reminders, because a Subscription doesn’t renew: it carries on until the end you chose or until you cancel it. You can see, reschedule and cancel all your sessions in your online account at https://app.sunbeameducation.com/.

EHCP AUDIT SERVICE

What the EHCP Audit Service includes

Where we have agreed to provide these services to you, we offer a one-off EHCP audit service where we review your child’s Education, Health and Care Plan (EHCP) and provide you with a written report. Our report identifies areas that may benefit from amendment and provides recommendations for improvements.

We use AI technologies in our review process

We use AI technology to assist with reviewing EHCPs. Your personal data is not used for AI training purposes. All AI-generated content is reviewed and checked by qualified personnel before we send you the final report.

What we don’t do

We provide recommendations only on your EHCP documents. We do not:

–         rewrite or directly amend your EHCP documents;

–         provide legal advice; or

–         guarantee any particular outcome from implementing our recommendations.

You remain responsible for implementing any suggested changes and for all communications with your local authority, school, or other relevant parties.

Payment and delivery

Payment must be made in full before we commence work on your EHCP audit. Once we have received your payment and all the documents we need (your EHCP and supporting reports, up to 50 pages in total), we will deliver your written report within 5 working days.

If you cancel after we’ve started work but before we’ve sent your report, we’ll refund what you’ve paid less a proportionate amount for the work we’ve done.

Additional consulting services

If you would like to discuss our report with us, optional consulting calls are available separately for an additional fee. These must be booked and paid for separately.

Cancellation Rights

You have 14 days after the day we confirm your booking to cancel (see “You have a legal right to change your mind” section). However, if you ask us to commence work during this period, you will lose your right to cancel once we have completed the review and sent you the report.

TERMS OF SERVICE: FULL INFORMATION

These terms may have changed since you last reviewed them

For a list of changes and when they were made, see https://sunbeameducation.com/terms-of-service-changelog/.

Where to find information about us and our services

You can find everything you need to know about us, Sunbeam Education, and our services on our website before you book a session. We also confirm the key information about your booking to you by email after you book. Your booking confirmation email includes the tutor’s name, the price per session (with any discount and travel fee), when your card will be held and charged, how to cancel and the 24-hour rule, your 14-day right to change your mind and how to use it (with the model cancellation form), any request you made for your sessions to start within those 14 days, and links to these terms, the Tutoring Services Contract Terms and our Customer Care Policy. You can also see your bookings in your online account.

When you create a profile with us you are agreeing that:

• We are an online platform, not tutors.
• Tutors are responsible for their sessions.
• There are three main ways to receive the tutoring services.
• How long sessions last.
• Tutor services are delivered either online or at your residence.
• Communications, including cancellations, must be made via your online account on our platform.
• When we confirm bookings.
• Sometimes we reject bookings.
• When we charge you.
• We charge interest on late payments.
• We pass on increases in VAT.
• You’re responsible for making sure your information is accurate.
• We charge you if you don’t attend a tutoring session, or if tutors cannot access your residence.
• You have a legal right to change your mind.
• You can end a Subscription or Course (find out how).
• You have rights if there is something wrong with your service.
• We can change services and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw services.
• We can end our contract with you.
• We don’t compensate you for all losses caused by us or our services.
• Liability.
• We use your personal data as set out in our Privacy Policy.
• We share your personal data with tutors.
• We may show your reviews publicly.
• You have several options for resolving disputes.
• For EHCP audits, we use AI technology but provide recommendations only.
• Other important terms apply to our contract.

Communications, including cancellations, must be made via your online account on our platform

You must only use your online account on our platform (the Sunbeam Education platform, accessible via https://app.sunbeameducation.com/) when communicating with tutors and cancelling sessions. If communications or sessions are booked outside of our platform, we won’t be responsible for anything related to such bookings. If sessions are not cancelled via our platform, they won’t be deemed as cancelled and you won’t receive a refund. This doesn’t apply to your legal right to change your mind, which you can use by telling us in any clear way, including through our contact form at https://sunbeameducation.com/contact/ (see You have a legal right to change your mind), or to telling us that a tutor was late, didn’t turn up or moved a session to a time that doesn’t suit you (see Cancelling or rescheduling a session).

When we confirm bookings

You can only book times that the tutor has marked as available. At checkout, you confirm that you have read and agree to these terms and the Tutoring Services Contract Terms. If you book a Subscription, you also confirm that you agree to pay for each session in your Subscription unless you cancel it more than 24 hours before it starts, or during your 14-day cancellation period.

Your booking is confirmed as soon as you complete checkout (for paid sessions, once your card has been set up). We then accept it, on behalf of the tutor, by sending you a booking confirmation email. This forms your contract with the tutor on the Tutoring Services Contract Terms.

If a tutor needs to cancel a session, they must do so through our platform as soon as possible, and we’ll email you. You won’t be charged for that session or, if you’ve already paid, you’ll get a full refund. If a tutor moves a session to a new time, we’ll email you. If the new time doesn’t suit you, contact us and we’ll cancel that session and refund you in full (see Cancelling or rescheduling a session).

Sometimes we reject bookings

Sometimes we reject bookings, for example, because you are located outside the UK or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

Because Subscription sessions are booked automatically, a session may occasionally clash with the tutor’s availability or with another session you’ve booked. If that happens, we email you and the tutor so that the session can be moved to another time, and we remind you if the clash hasn’t been sorted out. We don’t charge you for a session while it has a clash. If the clash hasn’t been sorted out 24 hours before the session starts, the session is cancelled and you aren’t charged for it.

When we charge you

For One-Off Sessions, Subscriptions and Courses: each session is charged separately, to the card you set up when you booked. We place a hold for the session fee on your card or other payment method up to 3 days (72 hours) before the session and take the payment, on behalf of the tutor, about 23 hours before the session starts.

If we can’t place the hold or take the payment, we’ll email you a link to pay. We’ll try your card again every 12 hours, and send you an urgent reminder when the session is about a day and a half away. If the session still isn’t paid about 22 hours before it starts, we cancel that session only, and you won’t be charged for it. If this happens to 3 sessions in a row in the same Subscription or Course, we cancel the rest of that Subscription or Course and email you to tell you.

For EHCP audits: we charge you in full upfront before commencing work on your review.

We charge interest on late payments

If we’re unable to collect any payment you owe the Tutor, we may, on behalf of the Tutor, charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date the Tutor supplies the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

You’re responsible for making sure your information is accurate

If we’ve asked you for information relating to the service, you’re responsible for making sure that information is correct.

We charge you if you don’t attend a tutoring session, or if tutors cannot access your residence

We charge you the full fee for a session if you cancel it 24 hours or less before it starts (unless you are within your 14-day cancellation period), if you don’t attend it or are more than 10 minutes late, or if a tutor cannot access your premises.

You have a legal right to change your mind

Your legal right to change your mind. For all of the services, you have 14 days after the day we confirm your booking to change your mind about it (the Cancellation Period). Bookings of tutoring sessions are confirmed as soon as you make them. For a Subscription or Course, the 14 days run from the day you booked the Subscription or Course. If you cancel during the Cancellation Period:

• you get a full refund for each session you cancel that hasn’t been delivered yet, even if it is 24 hours or less away; and
• if you cancel a whole Subscription or Course, every session in it that hasn’t been delivered yet is cancelled and refunded in full.

After the Cancellation Period, the 24-hour rule applies (see Cancelling or rescheduling a session). Paid sessions are only charged about 23 hours before they start, so cancelling more than 24 hours before a session never costs you anything.

Sessions during the Cancellation Period. The Tutor will only start providing sessions during the Cancellation Period if you ask for this. If your first paid session is within 14 days of booking, you make this request at checkout by ticking the box “I ask for my sessions to start within the 14-day cancellation period. I understand that if I cancel during that period I must pay for any sessions already delivered, and that I lose my right to cancel a session once it has been delivered.” We confirm your request in your booking confirmation email. If your first session is more than 14 days away, you won’t be asked to tick this box. If you have made this request and then cancel during the Cancellation Period, you must pay for any sessions already delivered, and you lose your right to cancel a session once it has been delivered.

How to let us know and what happens next. If you change your mind, you can cancel in your online account at https://app.sunbeameducation.com/, or tell us in any other clear way: for example, through our contact form at https://sunbeameducation.com/contact/, by email at info@sunbeameducation.com, by phone on +44 7557 308376, or by post to AP Tutoring Limited, Brook Cottage, Filkins, Lechlade, GL7 3JQ. You can use the model cancellation form below, but you don’t have to. We refund you (on the tutor’s behalf, for tutoring sessions) as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract)

To: AP Tutoring Limited (Sunbeam Education), Brook Cottage, Filkins, Lechlade, GL7 3JQ. Email: info@sunbeameducation.com

I/We* hereby give notice that I/We* cancel my/our* contract for the supply of the following service: ____________________
Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

* Delete as appropriate.

You can end a Subscription or Course (find out how)

We tell you when and how you can end a Subscription or Course during the booking process and we confirm this information to you by email after we’ve accepted your booking. In short, you can do so at any time on our platform via your account, accessible via https://app.sunbeameducation.com/ (see Cancelling a Subscription or Course).

If you have any questions, please contact our Customer Service Team using our contact form at https://sunbeameducation.com/contact/, by email at info@sunbeameducation.com or by phone on +44 7557 308376.

You have rights if there is something wrong with your service

If you think there is something wrong with our services (our platform, taking payments and making refunds, our checks on tutors, or our EHCP audits and consulting calls), you must contact our Customer Service Team using our contact form at https://sunbeameducation.com/contact/ or by email at info@sunbeameducation.com. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.

Summary of your key legal rights

The Consumer Rights Act 2015 says:

• You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
• If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
• If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

The above rights apply to our own services, as described above. Please note that the same rights apply to the tutoring sessions, although your rights will need to be enforced against the tutors directly. You can do so by communicating with them via our platform.

Remember too that you can raise complaints regarding a tutor according to the Customer Care Policy. You can also complain to us about our own services, as set out in the Customer Care Policy: we’ll acknowledge your complaint within 5 working days and send you a full response within 8 weeks.

We can change services and these terms

Changes we can always make. We can always change a service:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.

Changes we can only make if we give you notice and an option to terminate. We can also make other changes to the service or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: https://sunbeameducation.com/contact/ to end the contract before the change takes effect and, to the extent you have paid for any services provided by us, receive a refund for those services you’ve paid for in advance, but not received.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a service. We do this to:

• deal with technical problems or make minor technical changes;
• update the service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the service and our platform (see We can change services and these terms).

We can withdraw services

We can stop providing a service. We let you know at least 2 weeks in advance and, to the extent you have paid for any services provided by us, we refund any sums you’ve paid in advance for services which won’t be provided.

We can end our contract with you

We can end our contract with you for a service and claim any compensation due to us if:

• where you owe us payment for any services provided by us, you don’t make that payment when it’s due and you still don’t make it within 30 days of our reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us or the relevant tutor with information, cooperation or access that we or they need to provide the service, for example, giving the tutor access to your residence or attending the online sessions; or
• you seriously or repeatedly break our Acceptable Use Policy (https://sunbeameducation.com/acceptable-use-policy/), for example by sending abusive or threatening messages to a tutor.

If we end our contract with you because you broke our Acceptable Use Policy, we’ll tell you why, cancel your upcoming sessions and refund any you have paid for that haven’t taken place.

Separately, if 3 sessions in a row in the same Subscription or Course are cancelled because they couldn’t be paid for, we cancel the rest of that Subscription or Course and email you to tell you (see When we charge you).

We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your booking meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken reasonable steps to reduce its effect and told you about it as soon as possible.
• Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
• A business loss. It relates to your use of a service for the purposes of your trade, business, craft or profession.

Liability

Our total liability to you for any losses arising under or in connection with this contract is limited to £1,000. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, which includes liability for:

• fraud or fraudulent misrepresentation; and
• death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.

We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Policy: https://sunbeameducation.com/privacy-policy/.

We share your personal data with tutors

We share your personal data with tutors so that they may deliver the services, as set out in our Privacy Policy: https://sunbeameducation.com/privacy-policy/. If, when you book, you choose a special educational needs or health support type (for example ADHD, autism, dyslexia or anxiety) or describe your child’s needs on our intake form, we ask for your explicit consent to use that information, unless you have already given it. We share it with each tutor you book, so that they can prepare. Giving this information is optional, and you can withdraw your consent at any time by contacting us.

We may show your reviews publicly

After your 5th session with a tutor, we email you an invitation to review them, with a reminder a week later. You can also review a tutor you have had sessions with from your online account. When you review a tutor, we show the name you enter with your review, your star rating, your review and its date on the tutor’s public profile on our website. To advertise and market our platform, we may also share your review elsewhere, including on social media such as Meta, with your first name only. Please don’t include your child’s name or any other personal or sensitive information, such as health details, in your review.

You have several options for resolving disputes

For disputes with tutors. If you are unhappy about the service that a tutor has delivered, you may want to raise a complaint with them by following the Customer Care Policy https://sunbeameducation.com/customer-care-policy. If you can’t resolve it with the tutor, you can ask for the dispute to be mediated; tutors have agreed with us to take part in mediation in good faith (see the Customer Care Policy).

For complaints about our services. If you are unhappy with our own services, you can complain to us as set out in the Customer Care Policy.

Contact us. Simply contact us and we will let you know if we can help. Contact us here https://sunbeameducation.com/contact/, by email at info@sunbeameducation.com or by phone on +44 7557 308376.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

Our Acceptable Use Policy also applies. When you use our website or platform, including when you send messages or post reviews, you must follow our Acceptable Use Policy https://sunbeameducation.com/acceptable-use-policy/. It also explains how to report content that you think is illegal or breaks that policy.

We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if this becomes problematic for the relevant tutors.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.